Our terms and conditions of sale are in place to protect you the buyer, and us the seller.
We will always be fair, honest and transparent, we will address any issue professionally, quickly and without delay.
1. Applicability of Conditions
1.1 Acceptance of these terms is when the Buyer's places a order and then makes payment, either online, via the telephone, or in the Crosby based showroom, and the Seller's acceptance thereof.
1.2 Orders placed by phone an email is sent for confirmation. Customer with no email have no claim for wrong sizes being input, so we suggest ordering online, or obtaining a email account for your receipt.
2. Cancellation or Amendment of Order by the Buyer
2.1 You may only cancel your order only if fabric has not been ordered or production has not started, normally within 2-3 hours of order, and you will receive a full refund, On orders over £500 we reserve the right to charge you 2% to cover the payment charges we incur.
2.2 If an order has multiple blinds from different ranges/suppliers the total order cannot be refused, cancelled or returned, if only part of the order is incorrect, delayed or even unavailable.
2.3 Orders placed on the telephone will always be repeat back to you, we do not accept claims based on misinterpretation by us, after placing a phone order please check the emailed confirmation of exactly what is being manufactured for you.
3. Fitness for Purpose
3.1 While great care is taken in making your blinds to the size requested all Blinds are produced with a operating/manufactures tolerance of +/-3mm. This is industry standard.
4.1 Your goods will be delivered direct to you by a national carrier service. All deliveries are fully insured and a signature will be required on delivery. If we try to deliver you new blinds while you are out a card will be left, you can contact the carrier on this card to arrange a new convenient free re-delivery.
Deliveries and Collection's are only made durning business 8am-6pm Monday to Friday
4.2 As orders are bespoke/handmade any dates or time periods for delivery quoted are a guide only, and we shall not be liable for failure to meet such date. The Buyer will not be entitled to refuse to accept the Goods or to cancel the contract with the Seller merely due to a delay. None acceptance of delivery is not reason for a refund or cancellation of order.
4.3 All parcels must be signed either damaged or unchecked unless they are unboxed with the carrier. No claims for damaged will be considered if signed for as received in good condition. Any items received damaged must be reported to us in 5 working days from delivery.
5.1 The Seller shall be under no liability whatsoever to the Buyer for any indirect or consequential loss however so arising. It is strongly recommended that your check you have all fixings and parts needed before arranging any installation. Compensation is not paid under any circumstances for any reason, any problems will of cause be rectified.
6. Product information & Image Documentation/Display
6.1 Whilst the Seller takes every precaution in the preparation of its website, collection books, technical information, price lists and other selling aids, these documents are for the Buyer' general guidance only and the particulars contained there in shall not constitute representations by the Seller and the Seller shall not be bound thereby. The seller reserves the right to change specifications at any time.
6.2 Any colours and textures described verbally are general guides only to the likeness, and their particulars shall not constitute true representations by the Seller and the Seller shall not be bound there by. Samples are available and recommended.
6.3 Images shown are a guide and preciseness of colour cannot be guaranteed as this depends on the screen settings of your computer. The image scan is of a low quality and does not always show or the transparency or texture. So please order a sample to check, please not the sample may still vary from the final batch used to make the blind, but will be a good guide.
6.4 Wood samples and stock timbers change from batch to batch. Wood Blinds are a natural product and varies in its grain and colour this is not a fault but a characteristic and beauty of wood. There may also be warping in some slats; At no time is this grounds for return.
6.5 All sizes quoted are width x drop, this is industry standard.
6.6 Roller Blinds over a certain size may have a join. Contact us if you want this confirming for your order. Blinds supplied with a join are not faulty and are made to specification.
6.7 The manufacture may change the product specification without notice.
6.8 While all blinds will be made to specification, and delivered in a perfect - fit for purpose state, suitability to your window can not be guaranteed or checked by the seller in advance of order, and if not suitable, is not reason for return.
7. Return of Goods
7.1 The 2014 Distance Selling act, replaced June 2013 with the consumer contracts information states that bespoke goods are not liable for 14 day return. Every blind is custom made (bespoke) to your precise requirements, once made, are suitable only to you, and therefore cannot be returned or resold.
7.2 Faulty goods to be returned must be suitably packaged to prevent loss or further damage in transit, The Seller is not responsible for providing 'replacement' packaging, so please keep your packing until you are happy with your blind.
7.3 In the event of the seller sending a replacement for damaged or defective goods, the original goods must be returned within 7 days. The will charge the price of the replacement to the payment card used for the original order if the goods are not returned within 7 days.
7.4 If any returned Blinds are found not to be damaged or faulty and are as ordered, to specification, to the correct sizes or colour etc a re-delivery & collection charge of £19.95 will be charged before the goods are returned.
8. Cancellation By Us
We reserve the right to cancel Your order if:
8.1 We have insufficient stock to deliver the goods you have ordered.
8.2 You require delivery outside the Mainland UK
8.3 One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by us and/or received by us from our suppliers.
8.4 If we do cancel your order, we will not be obliged to offer any additional compensation for disappointment suffered.
8.5 If a price error has been made and the selling price offered is below TRADE price
8.6 Your blind exceeds the maximum or minimum width and drop combination, or a option is not available on the selected fabric/slat this sometimes only becomes apparent at time of production not order.
8.7 If you have ordered incorrect, i.e using mm's for cm's etc.
9. Price Beater
9.1 Price beater guarantee is for NEW orders only and does not cover:
9.2 Orders already placed
9.3 Competitors offering a promotional discount, or displaying a price error.
9.4 Blinds being sold below the manufactures trade (not retail) price.
9.5 Price beater will only be offered against the same supplier 1 time.
9.6 Blinds must be an exact like for like including manufactures hardware.
9.7 Excludes Velux, Somfy and own fabric blinds.
10.0 Binds carry a manufactures warranty of 12 months, some of our manufactures offer an extended warranty under their own terms and conditions
11. Child Safety
It is imperative that your window blind is fitted child safe.
Each and every blind is supplied either inherently child safe, or supplied with a safety part.
Each and every blind is supplied with instructions confirming what action / parts are need to deem this blind child safe.
If any parts are missing or damaged do not fit your blind, contact us, we will send the correct items by return.
The buyer agrees to use the child safety parts and insure they are installed correctly
BS EN 13120:2009+A1:2014 is mandated under the general product safety regulations 2005.
In Compliance with Child Safety Laws EN13120 - Blinds with cord or chains will be less than or equal to 1000mm, this is for blinds up to 2500mm drop. For blinds with a drop greater than 2500mm the control length will be less or equal to the drop of the blind minus 1500mm. If you supply us with the installation height the distance from the floor to the end of the control will be 1500mm off the floor.
These regulations apply to all retailers, importers and installers of internal window blinds